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ODOO • GUIDE

Odoo AI Email & Chatter Assistant Guide: Draft, Rewrite and Summarize Messages

Odoo 17.0 Odoo 18.0 Odoo 19.0

AI Suggestions (Odoo AI Email & Chatter Assistant) brings inline, context-aware AI help to every Odoo chatter and Discuss composer. The addon wires a unified AI service into backend services, front-end toolbars, and JSON-RPC endpoints so teams can draft replies, rewrite messages, summarize threads, and generate ready-to-use email templates without leaving the app. Governance-ready prompts, multi-provider support, role-based access, and audit logging via Usage Logs.

By Akash Soni March 24, 2026

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Odoo AI Email & Chatter Assistant Guide: Draft, Rewrite and Summarize Messages
Setup AI Assistant

Download the addon, place it in addons, restart Odoo, update Apps, install, and assign user access—explained for newcomers.

Getting Started

Turn on AI, assign roles, and start drafting in minutes.

Write with AI in Chatter & Email

Draft clear messages and subjects without starting from scratch.

Quick Suggestion Buttons

Get fast, on-brand replies with one click.

Custom Message Generator

Describe what you need. The AI adds the right context for you.

Generate Email Templates

Create full HTML or plain text templates ready for Odoo.

AI Prompt Templates (Managers)

Standardize tone, structure, and context for longer outputs.

Quick Suggestion Prompts (Managers)

Define the short actions that appear as buttons in the composer.

Settings & Providers (Managers)

Settings & Providers (Managers)

Usage Logs & Audit (Managers)

Track adoption, troubleshoot responses, and support compliance.

Privacy & Safety

Protect sensitive data while using AI efficiently.

Troubleshooting & FAQ

Fix common issues quickly.

Key features

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Inline AI in Chatter & Email

Draft, rewrite, summarize, or create subjects directly in the composer—no context switching.

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Multi‑Provider Support

OpenAI, Azure, Vertex, Anthropic, Cohere, OpenRouter, or your custom endpoint.

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Model‑Aware Prompts

Templates and quick prompts can target specific Odoo models to pull the right fields.

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Email Template Generator

Create full HTML or text templates that keep Odoo placeholders intact.

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Privacy & Controls

PII redaction, field whitelists, rate limits, and allowed languages by design.

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Usage Logs & Audit

Track provider, action, duration, and tokens for transparency and governance.