Quick answers to common issues so you can get your file out on time.
Overview
This page helps you fix the most common export problems quickly — especially when you’re under time pressure and just need the file out.
Most issues usually fall into a few categories: filters returning zero records, missing fields/columns, delivery problems (email/cloud/API), or formatting issues (wrong delimiter/encoding). The key is to read the message in History & Logs and make one small change at a time.
Example: An export shows “0 records exported” — you review filters and realize the date range was set to “Today” instead of “This Month”.
How It Works
- Check History & Logs for exact error messages.
- Adjust the configuration (fields, filters, delivery).
- Run a small test to confirm it’s fixed.
Step-by-Step Guide
- Open the failed run in Export History and read the message.
- If it mentions delivery, verify credentials and folder/path.
- If it mentions a field, review the field list or validation rules.
- Preview the data to ensure filters return rows as expected.
Fields Table
| Field Name | Description | Example |
|---|---|---|
Error Message |
Reason for failure or partial export. |
“S3: Access Denied” |
Exported / Total Records |
How much completed vs. expected. |
800 / 1200 |
Delivery Method |
Current destination in the configuration. |
Dropbox |
Field Explanations
Error Message
Use this to decide whether it’s a data, format, or delivery issue.
Exported / Total
If partial, try again or adjust limits.
Delivery Method
Switch to Download to isolate delivery issues.
Tips
- If a run is large, test with a smaller date range first.
- Favor CSV/Excel for quick human checks.
- When moving to API/cloud, test credentials in a separate tool.
Common Mistakes
- Wrong model or fields after a change in your Odoo apps.
- Delivery tokens expired or revoked.
- Mixed regional formats (decimal separators, dates) causing imports to fail downstream.
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