Fix common problems quickly.
Overview
This chapter is your quick help center for the most common questions and issues. It’s written for everyday users and admins who need to fix problems fast without digging into technical details.
You’ll find checks for issues like:
- Form page not opening (public URL shows “not found”)
- Submissions saved but no Odoo record created
- Emails not sending
- Embed not showing on a website
- Dropdown options or conditional logic not working as expected
Tip: Most problems are caused by missing setup steps (publish, target model, mappings) or global access settings.
How It Works
Most problems come from missing settings (like target model, options for dropdowns), access restrictions, or incompatible field mappings. Use the tips below to fix them fast.
Step-by-Step Guid
- Check that your form is Published.
- Verify Target Model is set before mapping.
- If embedding fails, try using iFrame instead of JavaScript.
- If emails don’t send, check the recipient and template.
- If access is blocked, review Admin Settings for web access and tokens.
Common Issues
- Form not loading on website — Use iFrame, or allow JS embeds in Admin Settings.
- Submission not creating a record — Add active field mappings and re-process.
- Dropdown shows no choices — Enter options, one per line.
- Emails not received — Check template, recipient, and mail server config in Odoo.
- Public URL returns 404 — Ensure web access allowed and form is published.
FAQ
- Can I customize styles? Yes. Use the form’s Custom CSS or adjust site CSS.
- Can I upload files? Yes. Use a File field; files attach to the submission.
- Can I export data? Yes. Export submissions to CSV from the Submissions view.