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POS Quick Notes – Customer Notes: Odoo POS Customer Notes and Order Instructions Guide

Odoo 18.0 Odoo 19.0

This module adds a “Special Instructions” area in the self-order cart. Customers can tap ready-made note buttons (like “No onions” or “Extra spicy”), choose dietary tags, and write custom instructions. You can prepare and manage these note templates from Odoo so ordering becomes faster and more accurate.

By Akash Soni May 18, 2026

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POS Quick Notes - Customer Notes: Odoo POS Customer Notes and Order Instructions Guide
Setup POS Quicknote (For New Users)

This page explains exactly how to install and start using the POS Quicknote module in Odoo. Follow each step in order. The guide is written for first-time users with no technical background.

Quick Note Buttons

Build one-tap note buttons for common requests so customers can place accurate orders faster.

Create Dietary and Allergy Tags

Make food safety and dietary preferences clear by adding easy-to-see tags in the cart.

Troubleshooting Note Display Issues

Identify and resolve common issues when quick notes or dietary tags do not appear as expected.

Show Notes by Menu Category

Display the right note options for the right products by linking templates to POS product categories.

FAQ for Store Staff

Quick, practical answers for daily operations when working with POS Quick Notes.

Best Practices for Restaurant Teams

Use practical standards so customer instructions stay clear, fast to select, and easy for kitchen teams to follow.

Customer Note Experience in Cart

Understand what customers see while adding special instructions on each cart item.

Keep Templates Organized

Maintain a clean, useful template library so customers always see the most helpful note options.

Key Features

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Tap-to-add quick notes

Customers can add common requests with one tap instead of typing from scratch.

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Dietary and allergy tags

Important food choices such as vegetarian or nut allergy are easier to mark clearly.

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Category-based visibility

Show certain notes only for relevant product categories to keep the cart clean.

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200-character safe limit

The note area has a limit and a live counter to keep instructions short and readable.

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Template ordering

Arrange templates in the best order so customers see the most common options first.

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Archive without deleting

Turn templates off when needed and reactivate later without losing previous setup work.