Overview
This FAQ chapter is designed for fast day-to-day support when staff members have practical questions during shifts. It gives direct answers to common situations such as missing notes, ordering issues, and quick setup checks.
New staff can use this page as a first-response guide before asking technical support. It reduces downtime and helps teams solve small issues confidently during busy service hours.
How It Works
Use this page as a quick reference. Questions are based on recurring situations like missing note buttons, editing templates, and category behavior.
Step-by-Step Guide
- Open this chapter when a staff member reports a note issue.
- Match the issue to the closest FAQ answer.
- Apply the answer steps in Odoo Note Templates.
- Retest in the self-order cart with a real product.
Fields Table
| Field Name | Description | Example |
|---|---|---|
Active |
Used to quickly hide or show a template. |
Disabled during campaign end |
Sequence |
Used to control top button priority. |
10 appears before 50 |
Product Categories |
Used when template should appear only for certain items. |
Desserts only |
Type |
Used to separate normal notes and dietary tags. |
Quick Chip |
Template Name |
Used to match customer-facing wording. |
No ice |
Fields Explanation
Active
First check when someone says a template disappeared.
Sequence
Useful when staff asks why some notes appear lower in list.
Product Categories
Explains why notes appear for one product but not another.
Type
Clarifies whether a note appears as chip or dietary tag.
Template Name
Helps avoid confusion when similar templates exist.
Tips
- Keep a short internal SOP for top 10 staff questions.
- Train shift leads to verify Active and Category first.
- Use clear examples during onboarding sessions.
Common Mistakes
- Changing sequence randomly without team agreement.
- Editing template names too often, confusing returning customers.
- Skipping retest after backend updates.