Overview
In the self-order cart, each product line includes a “Special Instructions” area where customers can add notes. They can tap quick chips, select dietary tags, and type extra details in the text box when needed.
This mixed input style helps different types of users: some prefer one-tap options, while others need custom text. It improves order personalization while still keeping instructions structured and easy for staff to read.
How It Works
Customers tap any chip or tag to add it to the note text automatically. They can also type manually. The counter updates in real time and the total note is limited to 200 characters to keep requests concise.
Step-by-Step Guide
- Add a product to cart in POS self-order.
- Open the Special Instructions area below the item.
- Tap quick chips and dietary tags as needed.
- Type extra details in the text area if needed.
- Watch the live counter and keep the note within 200 characters.
- Continue checkout. The note remains linked to that item.
Fields Table
| Field Name | Description | Example |
|---|---|---|
Special Instructions |
Main note area attached to one cart item. |
No onions, extra spicy |
Quick Note Buttons |
Tap to add common instructions automatically. |
No ice |
Dietary/Allergy Tags |
Tap to add dietary-related instructions. |
Vegetarian |
Character Counter |
Shows used characters out of 200. |
78 / 200 |
Custom Text Area |
Place to type additional free-text instructions. |
Sauce on side, please |
Fields Explanation
Special Instructions
Final instruction text saved for a specific cart line item.
Quick Note Buttons
Fast input shortcuts that avoid repetitive typing.
Dietary/Allergy Tags
Important restrictions that should be clearly visible.
Character Counter
Helps customers avoid writing notes that are too long.
Custom Text Area
Adds extra details when chips do not cover the request.
Tips
- Encourage staff to review note clarity during order confirmation.
- Suggest customers use chips first, then type only extra details.
- Keep category templates well-maintained so customers find relevant options faster.
Common Mistakes
- Writing full paragraphs that reach the character limit too quickly.
- Adding repeated notes that say the same thing in different words.
- Not checking the note after toggling chips on and off.
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