System Issue Resolution Center
Common issues, fixes, and diagnostic steps for the plugin
If you see an error, first check Strapi server logs. Plugin logs often show a prefix like [webbycommerce].
OTP not sending
- Verify SMTP settings in Settings → WebbyCommerce → Configure
- Check email provider restrictions (ports, TLS, auth)
- Check Strapi logs for SMTP errors
- Confirm “From Email” and “From Name” are set
401 Unauthorized
- Ensure you send:
Authorization: Bearer <JWT> - Enable permission: Users & Permissions → Roles → Public/Authenticated → WebbyCommerce → Enable
- Check if token expired or user is blocked
403 Forbidden when creating address
- If Shipping Type is Single Address Mode, you can only have one billing and one shipping address
- Use
PUT /addresses/:idinstead of creating a new one
404 Not Found
- Confirm plugin is enabled in
config/plugins.js - Check route prefix in plugin settings matches your URL
- Restart Strapi after changing settings